Payment Methods

Payment FAQs
1. What is PayPal?
PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used at rosegal.com to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account). rosegal cannot see your card number as it is securely encrypted through PayPal's server. This limits the risk of unauthorized use and access.

2. After making a payment, can I change my billing or shipping information?
Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service
Department at support.rosegal.com as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

3. How do I know if my payment has been received?
Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit rosegal.com and log into your customer account to check the order status at any time. If rosegal has received payment, the order status will show "Processing".

4. Do you provide an invoice?
Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.

5. Can I use other payment methods to pay for the order, such as a credit card or an offline payment method?

We accept credit card, PayPal, etc, as the payment methods.
1). Credit Card.
including Visa, MasterCard, JCB, Discover and Diners.
2). PayPal.
The most convenient payment method in the world.
3). Debit Card.
including Visa, MasterCard, Visa Electron.

6.Why am I being asked to "Verify" my payment?
For your protection, your order is being processed by Rosegal's payment verification team, this is a standard procedure to make sure all transactions made on Rosegal are authorized and your future purchases will be processed in top priority.

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